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Right price and right location for my needs
Mon 09-Reserved with Ron via phone; confirmed; payment made/confirmed for use Tuesday the 10th; Tues 10-arrived at the Plank Rd site with full truck weather is 102 heat index; used my pass code to enter the yard; bay number sequence differs from the bay number given, (two digit vs four alphaneumeric); the next 75 minutes, at 25 minute intervals, I spoke with three different call center operators- MARIE, via phone, then JOY, via the kiosk, then BRIANN, via phone. Each confirmed my reservation, et al, but none of three could explain the discrepancy or numbering sequence, with each promising a return call from a rep. After the 75 minutes of back & forth, me and my full truck, left the yard, awaiting this highly anticipated return call. I went back home to continue packing. 10 minutes into my departure, ASHLEY, rep for Peo Storage, I believe the call center, called. I returned to the Plank Rd address. ASHLEY confirmed the reservation, et al, but shared the reservation was for the Enterprise address. This disclosure was the first time I was informed of the different address; ASHLEY asked me to drive the Plank Rd site and look for an unlocked bay; if I found one unlocked, let her know what number it is, as not to conflict with another reservation. To resolve, ASHLEY offered that I would NOT pay any Sept rent. Confirmed paid fees already charged, would be the only fees I would be paying thru the end of September 2021. I accepted this offer. Issue resolved to date. I shared a concern with ASHLEY. ie Plank Rd 'security' gate did not close on exit, and remained open on my return.
- DA
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