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Showing 16 - 19 of 19 reviews
Secure to a fault
I am a new customer and have had trouble getting into my unit on Sunday. The first time, another customer was able to let me in. The second time, there was no-one around so I had to leave without accessing my unit. I would double check that you can access the unit when a manager is present to be sure it works for you. Signing-up for the unit is a chore. Allow yourself 30 minutes to fill-out all the forms. The unit itself is clean, dry and solid. It is a bit pricey but I would recommend it if you can navigate the security issue.
- Richard
Richard, sorry for the delay in responding but we do want you to know that we appreciate your business as well as your feedback. I am sorry that you had trouble accessing the gate when you originally moved in. And typically we do a "tutorial" about how to access the gate with new customers, but undoubtedly there is room for improvement so we will work on improving our instructions for gate access as well as the paperwork process.
- Manager's Response
Good experience for a first-time storage user
Andre is phenomenal in terms of customer service. Very helpful w planning and his follow up is A+. I won't be able to rate the storage unit experience and quality until we have been there for a few months, but the intro and check in/help on move in -- excellent. Thank you for being so nice.
- Sharon Gallagher
Sharon, Thank you for taking the time to share your thoughts. We sincerely appreciate it. And we couldn't agree more with you, Andre is phenomenal. Mr. Storage has been lucky to have him as part of the team for so many years. We really appreciate the opportunity you've given us to work with you. Thank you for the recommendation. Keep us posted on your experience and let us know if we can help at anytime.
- Manager's Response
Makes the process easy
I needed a storage unit quickly and they were able to accommodate me and make me feel comfortable with their facility.
- Ashley
- Timothy
Timothy, sorry for the delay in responding but just wanted to say thank you for renting with Mr. Storage and for the helpful feedback. We appreciate your business.
- Manager's Response
