Good price but character issues with mgmt.
I was told and saw it on the website whether it was through their website or SpareFoot (and confirmed with the spare foot representative) that insurance was not required and that was one of the primary reasons I rented at this facility. The manager would not let me out of paying that insurance. she said it was mandatory and I negotiated, I held my ground with her about how it said when I signed up and they confirmed with SpareFoot that insurance was not required at this facility and they should honor it and she would not do it. Also after I rented the unit got my stuff in there I asked to use the restroom and she told me they had closed them. I would have never rented a storage unit from a place that doesn't have a functioning bathroom that I can access while I'm working in my storage unit for hours and have to run the restaurant across the street to go to the bathroom. I just figure the manager didn't want me to go without insurance cuz I was getting a free month through triple A so she was going to hammer me for that extra money and she was trying to get me to pay for next month at the same time. Also they say first month free but because they bill on the 1st of the month because I moved in the middle of the month I only get 2 weeks for free. Detected some dishonesty from the manager. She told me that they changed the insurance to mandatory about a month ago but I don't believe her she seemed like she might have been lying. The point in cases is it was advertised at one month free with no insurance requirements and that's what I expected and I had to pay insurance so for that reason I automatically don't like them and don't plan to stay. Also gate hours are 7pm. Lowest in the industry.
Recommended No
price4/5 (good value)
service2/5 (somewhat unhelpful)
cleanliness4/5 (clean)
- Marianne