It’s okay, don’t go in and try to leave past 10. You can’t.
I got a nice price on a unit however while making a drop off I went in the gates at about 9:45pm and got my stuff to my unit then pulled up to the gate to leave at 10:07pm and received a nice “it’s past hours, call site manager for assistance” message. Well, intercom didn’t call anybody, nobody works past 5 I suppose, called every number you can find for this place including one that was left on my paperwork and nobody answered any of those either.
Ended up having to call 911 to get a cop to let us out with a special key. Asked the kid who works there about it and he said “your lease says 5am-10pm” but nowhere did it state if you go in BEFORE 10pm but try to LEAVE at 10pm you will be trapped inside with no way out but calling the cops because no one at this business answers their phones. I had about an hour to run through all the paperwork and yes, they failed to mention that one.
No explanation on why no one bothered to answer their phone no apology for being locked in, nothing. If the kid would have said we’d be locked in at 10pm that’s on me but he did not, so if you get a unit here...don’t go any time around 10pm.
Recommended Yes
price3/5 (fair price)
service1/5 (very unhelpful)
cleanliness3/5 (average)
- Haylee