Dirty facility / rude management / no communication at beginning
When I first did this reservation this was booked and I went to get key not having any idea of the process. I pulled up and of course no one was even there !!! All blinds were closed no one around facility . I called the customer support and they switched the days of move in . I then tried the same thing the next day . Left messages and even called customer support again as no one was answering the phone all day at the storage place ! I finally got a rude call from management saying he tried to cal me but call didn’t go through earlier that day . Weird thing is he didn’t try to cal back but yet somehow got a hold of me later after I called customer service . So I get there and there is a rat box for rats outside of my unit and absolutely no light to even see what I’m doing when loading ! My unit is in a dark hall outside which is reallly scary with no light given the location !!! I opened the unit and it was dirty and nasty and rat pellets poison sitting on ground in my unit ! So gross!!!! No choice now so just dealing with it . But pictures were taken !
Recommended No
price4/5 (good value)
service1/5 (very unhelpful)
cleanliness1/5 (very dirty)
- Jessica wilson