From beginning to end (moving=in) EXCELLENT !!!
From beginning my search for a storage facility in the San Mateo area I went on line finding very few facilities that would fit my needs. UNTIL I came to the Bair Island Storage site. WOW everything in a storage facility that I could want. Location, hours, customer service (both on the phone and in person), price, security as you see I can go on and on. I immediately knew this was the storage for me. I reserved a unit on line and also made a call to the facility. William was so friendly yet professional and he explained the entire process with ease. I could picture the facility in my mind just from his description over the phone. When it came my day to move in I was running behind I had made a call "No problem" said William we are here until 5 p.m. When I did arrive on moving day took me on a tour of the facility he did not rush me through or have me sign anything until I was satisfied with the unit. We completed the paper work with ease and I was able to move my belongings in without any problems. The hallways are well lite, wide enough for the larger boxes and the temperature is very mild for those many trips back and forth. Thank you for the EXCELLENT customer service and such professionalism the entire process was so smooth. I plan to be here for a while.
- Jennifer Young