Reservation was cancelled without my knowledge
I reserved a small space for my son and received 2 emails confirming my move in day. When he arrived at the facility to complete the paperwork, he was told the reservation was cancelled and that they had sent an email each day and made several phone calls, neither of which happened. For some reason they had the local facility as my phone number which was not even close to my number and I only ever received 2 confirming emails. Facility is nice and they tried to work with him to give him a larger space with only one month of the 6 months discounted but that is very frustrating. Bottom line is you need to call to confirm you really have a reservation after you make a reservation.