The office is off site 20 minutes away from facility.
When we got to the facility, we couldn't find the office anywhere. So we call the number that was on the building. The facility manager told us that the office at an apartment complex 20 minutes away and it closes at 5pm. It was 4:30 when I called. I thought when I talked to the rep from sparefoot.com to reserve the space, he said the office was opened till 6pm. (BTW I didn't know till later that I wasn't contacting the facility directly). I was really glad I got one of the climate controlled spaces as the gate to the outside facility was wide open every time we passed it. The climate controlled space had a door with passcode you had to input to get in.