snapbox took over EVERYTHING (cleanliness,temperature,security) DECLINED
I was a customer with A & A stor it for 16 years with NO unresolved problems. When snapbox took over they let the temperature in the temperature controlled unites get VERY hot somewhere between 80-85 degrees. When I politely ask (the first 2 times) if the air was working they said they would have it checked. Finally by the end of the summer I was tired melting and ask to speak to a manager who informed me that it was to "company" standards. The same in the winter 55 Degrees is what it was heated to.( yes i had a thermometer in my unit). I was also disappointed by the lack of cleanliness leaves and dead bugs littered the floor. Any question I had was answered with well that is corporate policy and to bad if you don't like it.I felt like they didn't care if I stayed of went elsewhere. After 2 years of fighting about the heat and filth I gave up and I found a new wonderful place that treats me like a person and wants my business.
Recommended No
price3/5 (fair price)
service1/5 (very unhelpful)
cleanliness1/5 (very dirty)
- Betty