Issue with price and space
I reserved an outdoor parking space through SpareFoot. They gave me a price and a discount promotion for the first month rent. When I received the paperwork from the storage unit, the price was higher and no promotional discount. I called the storage company directly (CubeSmart) and they would NOT honor the SpareFoot price and said the their promotion ended the day before. They would not give any discount even though I reserved before the promotion ended. They also told me they had never heard of SpareFoot. The next day, we arrived to park our vehicle in the outdoor space we had reserved (despite the higher price) only to find a semi-truck parked in the space that was to be ours. It looked as though the semi had been there for some time. I had called just the day before so she knew we where coming and nothing was said about the semitruck. She did say that the area was extremely muddy. We had an Uber waiting to get to the airport so there was no time to figure it all out. The lady at CubeSmart was nice, but not helpful at all. No customer service or effort to resolve the issue. Basically take it or leave it.
- Michael Barnett