Showing 21 - 22 of 22 reviews
Great staff. Poor facility management.
The staff is friendly, helpful, and courteous. Hours to access the storage units are plentiful. However, at the time of my rental commencement the security fence was not working properly, almost all night lighting was unacceptably inoperable, carts were sparsely found (was told most of them were stolen, and management was not sure when replacements will come while leaving me to use 1 of 2), elevators are small compared to other storage facilities (it's not a freight elevator), only 2 parking spaces are allocated for loading while others are apparently rented (this created an awkward situation when 3 parties needed space), one of the primary entrances has a large lip making carts difficult to utilize, etc. District or area management seems lackadaisical to the facility's dire safety needs.
- concerned user
Great Facilty Manager, but Homeless have access...
This facility, in particular, is run by a true professional, Anna - really enjoyed working with her. Update to my original review: Be aware that homeless people have code access to this facility. I've personally seen the same man enter the facility several times at 6 am and occupy the restroom for a considerable amount of time, so it would stand to reason that a facility with dozens of security cameras would be able to pick up on this pattern and somehow prevent it... yet they haven't (it also makes sense why the first unit on the first floor has a damaged locking mechanism. My advice would be to find a facility in a better neighborhood (I'd do that, but it's too much of a hassle to move an apartment's worth of items before ultimately moving to Oregon in 2 months).
- Michael Parker
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