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Showing 21 - 25 of 25 reviews
Pricing policies unfair & unit measurements inaccurate
I had an urgent need to store my belongings, and placed my order online in order to achieve the lowest cost possible. The web site showed that the space cost a certain amount, and was a certain size. However, the web site only showed the length and width of the unit, not the height. When I called to find out the height of the unit, I was told that the ceiling is more than 10 feet high. It turns out that is not the case. I brought a tape measure with me, and there was chicken wire installed to keep the ceiling at 8.5 feet. Furthermore, it turns out that the sizing is an estimate. The unit was actually smaller than advertised. I would have no problem if the unit was actually bigger than advertised, but apparently Public Storage is the kind of company that wishes to take advantage of people. If they actually cared about their customers, then they would advertise their units as smaller than they actually are, instead of larger than they actually are. After choosing a specific unit to rent, I decided to change my reservation the next day. To my dismay, the prices had increased. I was given an excuse about pricing being based on demand. Somehow I doubt that to be true, because if so, then prices would decline when demand decreases. Coming from a new customer who is unfamiliar with how the company operates, and has an urgent need to rent for the first time, it feels incredibly rude for the company to not give clear details about each unit, and the pricing changes leave me with the sense that the company doesn't actually care about me. I understand that Public Storage is a business, but businesses should exist to serve their customers, not take advantage of them for the sake of maximizing profit.
- Curtis Gammill
Friendly Staff, needs map for 1100 units.
Needs a map, for my several units.
- Frank C Ambrosi
Avoid the front desk
99 Van Ness Avenue: The facility is in good enough condition, remember your computer generated code coz you'll be using it a lot! (Especially if you have to use the elevators) Very important: Only deal with Al at the front desk. That woman Elise has the biggest chip on her shoulder, she doesn't like her job and will not listen to you because she will be too busy talking (and she cannot talk and listen...) She also forgets that by us paying, she gets paid. So at least let the client explain themselves. I am considering moving out due to her attitude alone.
- Craig McGree
Public Storage - San Francisco
Convenient and secure but rent increases substantially each year for long term storage.
- Marke
I think last week to get storage from...
I think last week to get storage from you guy's the in the counter he don't know what his doing he take lot of time and he ask his co worker lot of thing....and i told him please if you don't what you're doing please give me another person.......that's all
- Noel Espiritu
