Pricing policies unfair & unit measurements inaccurate
I had an urgent need to store my belongings, and placed my order online in order to achieve the lowest cost possible. The web site showed that the space cost a certain amount, and was a certain size. However, the web site only showed the length and width of the unit, not the height. When I called to find out the height of the unit, I was told that the ceiling is more than 10 feet high. It turns out that is not the case. I brought a tape measure with me, and there was chicken wire installed to keep the ceiling at 8.5 feet. Furthermore, it turns out that the sizing is an estimate. The unit was actually smaller than advertised. I would have no problem if the unit was actually bigger than advertised, but apparently Public Storage is the kind of company that wishes to take advantage of people. If they actually cared about their customers, then they would advertise their units as smaller than they actually are, instead of larger than they actually are. After choosing a specific unit to rent, I decided to change my reservation the next day. To my dismay, the prices had increased. I was given an excuse about pricing being based on demand. Somehow I doubt that to be true, because if so, then prices would decline when demand decreases. Coming from a new customer who is unfamiliar with how the company operates, and has an urgent need to rent for the first time, it feels incredibly rude for the company to not give clear details about each unit, and the pricing changes leave me with the sense that the company doesn't actually care about me. I understand that Public Storage is a business, but businesses should exist to serve their customers, not take advantage of them for the sake of maximizing profit.
- Curtis Gammill