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Customer reviews
4.43 out of 5 stars - based on 30 reviews
21 - 25 of 30 reviews is Showing
Good Space and location
Good check in service and attention to customer during check in process. BUT they are totally inflexible when it comes to changing/modifying AFTER, even if you notify WITHIN 24 hours. I tried to get a different (more expensive) unit, for a longer rental period and they “couldn’t revise the contract without a paying penalty — even within 24 hours.” That is sad and counter productive. Businesses that are not flexible will not survive. It was disappointing and left a sour taste on the whole process. Other than that, excellent location, space. Not entirely sure i would recommend unless they demonstrate some kind of attempt to rectify.
- Admam
The rental set up and the lock sale...
The rental set up and the lock sale went fine. No problem obtaining the company trolleys. I had some issues calling to say my renter's insurance will cover my storage. I did not feel the person who answered was very understanding and a little rude.
- Sandra M
I already filled something out
I already filled something out, this is the second survey. Too much.
- Gloria Patane
Pretty easy
Pretty easy. Manager was very nice and knowledgeable. Very comitted to the upsell. Nice enough unit.
- Jim Davis
Nice, friendly, knowledgable
While I liked the facility and the people the corporate policies on moving from one space to another and not getting the lowest price or having to pay admin fees again was disappointing. That kind of stuff leaves a bad taste in your mouth. Not sure I would use you again.
- Tina Mancebo
