Public Storage - Santa Clara - 3033 Lafayette St

21 - 23 of 23 reviews is Showing

• January 16, 2015

  My review

  Access to carts / hand trucks too limited by hours. Need access to carts after 6pm. I know I can call in advance, but I dont always know what my schedule is, so hard to do that.

  - James Irwin

• February 26, 2014

  Useful but expensive and sometimes impractical.

  As far as room is OK if that is what you need but it'll be better to have restrooms and more dollies to get stuff in and out without having to wait for one. Hours should be extended at list up until 10PM because people is working and by the time you get to the storage you have little time, also during weekends. A water fountain (tap water) would be nice. Better illumination in the rooms also would be nice.

  - Hugo Wainzinger

• June 9, 2020

  Errors and Incorrect information all around

  The reservation process and notifications prior to move-in all went well. However, when filling out the paperwork he insisted that we had to carry the insurance even though we confirmed that our homeowners insurance covers it and I had the declaration page. He said that we had to pay for insurance on the unit or couldn't rent. So, we agreed since we had to move in that day. Then that night I read the fine print in the contract and you absolutely do NOT have to buy their insurance or any other. I called to get the insurance removed and the first month insurance charge credited back to my account and was told that they wouldn't be able to credit me and can only change the account in person. I live in another state and was only in town to move into storage for one day. Also, when we saw the 5x10 unit we knew we didn't need that much space so requested a 5x5 unit instead which were available. However, the same guy said that it wouldn't make sense because the rate we got on the 5x10 unit was less than the 5x5 rate so we stayed with that unit and moved in. Then I go home that night and search online and find that this was also not true. There were 5x5 units available to rent at that facility for $18 less per month. Finally, they really push buying moving supplies in the store. He really pushed buying more than 10 boxes to get the quantity discount with the assurance that you could return them for a full refund on anything we didn't end up using. So we did, but guess what? We didn't need half of the boxes and went in to return them and get a refund and got attitude and the total hassle. I had to be very insistant just to get my refund on unused boxes. All around bad taste in my mouth and now I am having to spend endless hours calling the local storage facility, Public Storage central customer service, etc. just to get their employee errors corrected and set my account straight.

  Recommended No

  price3/5 (fair price)

  service2/5 (somewhat unhelpful)

  cleanliness2/5 (somewhat dirty)

  - Michelle

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