Showing 61 - 61 of 61 reviews
Knowledge and compassion are 90% of Customer Service
First, we have a 28' travel trailer and your guy sent us down a path that is not designed for travel trailers. A tractor trailer, maybe. A box truck, sure. Not a travel trailer. We got hung up on a guard rail and then had to have a tow truck come help us get out. We should have known it was not going to get better but we proceeded to the front entrance determined to get our new toy safely parked and then found after getting to the end of your storage rows that we were too long to make the corner. We were all the way down the aisle. We got stuck and blew out the back right rear of our brand new (purchased the day before) new to us $18K Travel Trailer. We are now on a wait list to get repair work done and then will dread the exit. No idea how we are going to get out safely as your campus is not designed for a travel trailer of this size. You should have known this. After all we went through your staff left us hanging. No one checked in on us. It took us 6.5 hours to get parked in the designated spot. No one apologized for what we went through and no one offered to help. When asked for a cart ride to the bathroom from the top of the hill your guy went as fast as he could and almost lost my wife off the back of the cart. He could not be bothered. He said "we are short staffed today" and we never saw him again. We were exhausted and heart broken. We have waited 3 years to purchase a travel trailer and this destroyed us. We will never recommend a company that treats its customers like this. Never.
- Not my problem is your unspoken company motto
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