Could have been great but felt like a racket in the end
Reserving a unit online was easy and the email showed me what I would owe for my unit. I got a call right afterward to schedule a check-in time. When I arrived to check in, Andrew was there to help me and he's a pro at this - he explained everything wonderfully. However, after the walk through with Andrew, I was really disappointed to discover hidden costs. First, Public Storage requires a particular kind of lock, which I didn't have, and which cost $20! There was no mention of this when I was signing up. Additionally, Public Storage requires insurance coverage of the goods you have stored, which they'll happily sell you. It's a shame, because it could have been a wonderful experience if the price on the website actually showed my final costs. Tacking on additional charges when I arrived on-site made Public Storage seem so sleazy. Maybe these wouldn't be surprises if you're familiar with the self-storage industry, but the business model of tacking on unnecessary fees is going out of style, and Public Storage needs to recognize that.
- Troy Heerwagen