Customer Satisfaction
Hello my full view of Public Storage where I'm currently located. I think that Public Storage is a good company, however i do not think their being fare with the Price in which I pay for the storage that I have. It does not have a light inside and the ceiling is hanging down due to a recent issue with their roof leaking inside. I called to report the leak and they did repair it, however they did not repair the issue with the ceiling hanging inside. On top of that, they had the nerve to raise the amount I currently pay by $15. when I received the email for my Invoice and the increase was there I thought it was a mistake. I called and talked to the young lady about the charges on the invoice, she said the increase was decided by the company. I know it has nothing to do with her, but I was disappointed. I wanted to move, but I just don't feel like looking all over again. Thank you for allowing me to express how I feel right now, because I'm still shocked.
- Cynthia Slaton