Constant renting issues and price increase after 6 months
I reserved a unit here and had issues during check in. It's rare that anyone is in the office during work hours, including the manager. Once I finally got it worked out (which took over an hour with the moving crew sitting in their truck waiting), I was finally able to unload my stuff into a unit. Well, after only 6 months of being there they raised my rates by 10% which was unbelievable!
Next, my dad was moving to the area and I suggested he reserve a unit at the same facility to make things easy for us to move things between units. He reserved the unit and then shows up with a moving crew, only to find out they had rented it out from underneath him (after an hour of being on the phone with their corporate office trying to figure things out). Again, this was at 11:00 a.m. on a Wednesday and nobody was in the office. He's an elderly man and was so frustrated he left and had the movers unload everything in his garage (which completely filled it up). This means he'll have to pay another moving company to move all his belongings to another storage unit once he reserves one. He was frustrated and so am I since this seems to be the norm at this location. I have a call into the manager and am waiting for her to call me back. We'll see how she handle this situation.
Recommended No
price2/5 (a little steep)
service1/5 (very unhelpful)
cleanliness4/5 (clean)
- Ryan Fraser