Showing 36 - 40 of 40 reviews
STORAGE THAT PACKS A PUNCH!
SINCE I WAS CLOSING ON MY HOUSE IN TWO WEEKS I NEEDED SOMEWHERE TO STORE ALL MY FURNITURE . MY WIFE ASK A FRIEND AND SHE MENTIONED PUBLIC STORAGE , BECAUSE OF THE LOCATION AND THE ON LOCATION OF THE MANAGER AND SECURITY THIS WOULD BE GREAT FOR US. I MET THE STAFF AND THEY WERE VERY KIND AND HELPFUL, EXPLAINED EVERYTHING TO ME AND TOOK ME TO THE STORAGE UNIT I NEEDED TO HOLD ALL OF MY FURNITURE. A FEW DAYS LATER, I RECEIVED A CALL FROM THE MANAGER, ASKING IF I NEEDED ANYTHING AND DID THE UNIT I RESERVED FILL MY NEEDS. GREAT JOB , WILL PASS THE WORD TO ALL MY FRIENDS.
- Freddie Fullard
Favorable Initial Impression
My move in was fine. I have no complaints at this time and fully anticipate not having any in the future.
- S. Mack
Customer service was great!
The service was great! I was able to move into my unit smoothly and quickly. The receptionist was great with informing me how to access everything around the vicinity. I recommend anyone to use this service!
- Makia W.
Not very accommodating.
While I was very impressed with Mike's knowledge and help in securing the right size storage unit, I was not at all happy with Sharon's attitude and disrespect on moving day. Being at the end of the building and due to the steep grade of the pavement we backed the 20' UHaul up to the unit and pulled the ramp out into the unit making it very easy to unload our truck. We were halfway empty when Sharon arrived in her golf cart and yelled at us to move the truck because we were blocking the entrance to the units. We tried to explain that we were not going to be there much longer, but she was adamant about us moving the truck, giving us a rolling cart and proposing that we use it to move our stuff out onto the cart and wheel the cart into the unit to unload it. Huh!? She insisted we move the truck because she didn't want to have to go all the way around the building in her golf cart to show a potential client a unit. She wasted our time that could have been spent emptying the truck. We did move the truck to her requested position but noticed that now the truck was tilted sideways and we were blocking a fire hydrant. Great! No one else came into the storage area the whole time we finished our moving (with a new attitude) and Sharon's spectacle showed that potential client how unreasonable and inflexible she is. I will not recommend this Public storage facility to my friends.
- Kim Dais
Property Manager failed to communicate...
Property Manager failed to communicate that my lock was cut off even after I spoke with her plenty of times after the late payment was paid and payments up until March. Today I am just finding out about my lock. She hung up in my face while I was talking and will not answer the phone. I have more questions about why my bill went up as well. I need someone from customer service to give me a call. She clearly doesn't want to help the customer.
- Diamond Tigner