I was not intending to need storage
At the last moment, I found the competitive rates and phone number for Cube Smart. In my haste to make a reservation, I told the operator ths wrong location, he very quickly and graciously corrected my error thanking me for letting him get my reservation correct. Not 10 minutes later I received a welcome call from the wrong location in Lawrenceville, but 3 calls from the wonderful location on Lawrenceville Suwannee Rd in Suwannee. The young lady I kept referring to as Tiffany went above and beyond the customer service I would either expect or anticipate. She changed my unit reservation to an appropriate size. She drove me around the property while I drank a delicious cup of fresh coffee she provided for me. Showed me the inside office amenities including that coffee, with infinite refills, supplies, phone, and the free WiFi provided for the guests of Cube Smart. And when my purchase of the unit was questioned due to an error I made with the first month pricing, she accommodated my needs to make me satisfied and salvage a sale I had doomed through my own error. I can't say enough about her service and the property. I only wish I had remembered her real name, but with the humor we both enjoyed at the mistake, I am sure we both know exactly who we are. Kudos to you hun, I, as someone who manages restaurants, I am sometimes accused of being overly critical. In your case, I have nothing negative....
Recommended Yes
price5/5 (excellent value)
service5/5 (outstanding)
cleanliness5/5 (squeaky clean)
- Jay Moore