Customer Service Is HORRIBLE!!!!
I arrived at the facility as it was opening and had my reservation ready. As we all know when moving a 26 ft truck you have to secure movers. Well as I arrived It took 46min from arrival to complete signing of paperwork in which we already established reservation of. The manager on duty was VERY RUDE!!!! I have been in customer service for 16yrs and NEVER have I ever been talked to and treated in this manner. Assuming everyone is intitled to a bad day I bypassed several coments made by the manager one which was as I was speaking face to face with my partner, she chimed in telling I was on Camera.... ??? SORRY, what does that have to do with us speaking to one another ma'am. I am a very pleasant person but I feel as this review is warranted as, after several comments and 35 min of waiting I was on the ohone with Public storage. Keeping in mind the 45 min wait I had 2 movers sitting outside I was paying 80 an hr for. NOT A PLEASANT EXPERIENCE, and If it wasnt for driving from Charleston, South Carolina in a 26ft truck the day before I would have left!!!!!!