I had a very good initial experience...
I had a very good initial experience with my storage unit. I received a call confirming my reservation, the person at the facility was polite and set us up with no issues. I was upset because I wanted to rent another unit. I called and made an appt. Again, someone called to confirm. I asked if my 2 units could be close to each other and they looked but they didn't have availability. Okay, no problem. I made sure to ask for the size that was $1 for the first month, etc. I got there today, and they informed me the $1 special was only for new customers. Really? Why didn't the lady say anything and how come that's not in any of the ads? I wasted all the time to book it, talk to the lady on the phone and come in (with a car full of boxes) to start a unit. I even asked if I could still have it for $1 since my husband rented the other one and this one was going to be in my name and the guy says one per household. Really?? That really annoyed me so I decided to forget the unit and all the wardrobe boxes I was going to buy today.
- A.T.