No payment until move in. Easily change your reservation online.
1. Select your storage unit
2. Reserve for free
Cancel or change your reservation at any time, risk-free3. Visit your facility
4. Move in
Good job n work ethics
No problem I got treaded well at storage and on phone
- Darryl mathis
Thank you for taking the time to leave your review, Darryl! We appreciate you sharing your experience of choosing SecureSpace Self Storage. It's good to hear that our friendly and welcoming staff were able to help make you feel at ease. We look forward to welcoming you back, should you ever need storage again in the future.
- Manager's Response
Thank god
Was great and efficient and I am Grateful
- Shanelle Snapp
Thank you for giving us a 5-star rating, Shanelle! We appreciate your kind words. We're so glad to hear that we were able to provide an efficient and favorable experience during your storage rental process with us. Our top priority is always to ensure our customers' satisfaction, and it's wonderful to know that we have been successful in achieving this. Please don't hesitate to reach out if you need any additional services.
- Manager's Response
Best storage
I was shopping around for storage facilities, when I came across this option. Honestly the best choice available. Customer service was great. Security is great. The facility is clean, and the price is better than any competitors. Strongly recommend this to all my friends in the area.
- Jery Hernandez
Thank you so much, Jery, for your gracious review of SecureSpace Self Storage! We truly appreciate you highlighting our exceptional customer service and secure facility. To hear that we offer competitive prices is an additional bonus! We are honored by your willingness to recommend us to your friends and look forward to their visits in the future. Thank you again for choosing SecureSpace Self Storage - it was our pleasure to serve you!
- Manager's Response
Software issues ruin customer experience
Recurrent software problems present significant PR issues and simply ruin the customer experience. Staff can be wonderful but customers leave when the software fails repeatedly. Just today my email address was again not recognized, necessitating calls and loss of productivity for both parties.
- Gail Norvell
We apologize for the recurrent software issues you've experienced and the impact they have had on your experience with SecureSpace. It's concerning to hear that these problems have led to inconvenience and a loss of productivity. We want to assure you that we have recognized these challenges and have since made significant improvements to our software and established new processes to enhance customer experience and reliability. We value your feedback as it helps us to continually improve. To discuss your specific concerns and how we can better serve you, please contact us at [email protected]. Your satisfaction is our top priority, and we are committed to resolving any outstanding issues you may have.
- Manager's Response
Nice manager, your software is AWFUL
Expect to get many repeated notifications to pay more money IMMEDIATELY after contract uploaded. I got 11 notices over 3 days, THEN the software said I didn't exist and I couldn't access my unit---got left sitting outside at 6 in the morning on a Sunday when NO ONE is in office or accessible by phone. This happened again 2 days later, again when on one in office or accessible by phone. MANAGER does not have voicemail box set up. If you only use the facility from 9-5, M-F, great. Otherwise, Good luck.
- Gail Norvell
We sincerely apologize for the difficulties you faced with our notification system and accessing your storage unit, especially outside regular office hours. It's clear this experience was frustrating and not up to the standard we aim for at SecureSpace. We appreciate you bringing these issues to our attention. Since your experience, we have made significant improvements to our software and implemented new processes to prevent such inconveniences in the future. Thank you again for your review.
- Manager's Response
