Briarglen Storage
4.44 out of 5 stars- based on8 reviews
Showing 6 - 8 of 8 reviews
Seems like a good storage option that's economical.
The management is up front about their policies; this is good. However, their overall approach is not really oriented toward customer service. Their storage access hours are somewhat limited; 7 AM to 9 PM each day, and they don't seem to be open to modifying any policy. The office is open till 6 PM, which is a convenience aimed toward customers, but they won't take new customers if you arrive too close to 6 for the time required in the process. A lady called from their gate at 5 or 10 minutes till 6, but was turned away. They were very accommodating with a dolly and furniture dolly, but I had to ask if they had them on site. Little things like equipment availability and conveniences for customers go a very long way with facilities like this. Lastly, the unit assigned to me was very dirty and had a pallet in it. I looked inside some units that were empty as I walked back to the office. Thankfully, I found one. I went back to the office, which was about 10 - 15 minutes after close. They were wrapping the day up and helped me change units quickly. About an hour later, I returned with my truck and began to unload. We noticed that this unit was also dirty, but not near a bad as the previous one. I called and went back to the office. Knocked and buzzed, but no answers. I think they are too strict with their availability, but I can see that that could be tiring or stressful to be available after hours. Some kind of response would be advisable/helpful. I'd left a voice message, but never heard back. I think they are a good management team overall, but I don't think they display a high enough level of customer concern/care. Also, the security seems to be top notch.
- Tim
- Josh
so far I have been really satisfied with my unit
I had to contact management the day we moved things into storage, I was concerned about a small nail hole in the roofing, it was taken care of immediately
- sue caldwell