Devon Self Storage - 9001 - Urbana
4.46 out of 5 stars- based on37 reviews
Showing 36 - 37 of 37 reviews
Consistantly Poor Customer Service
I have never had an interaction with the employees at this warehouse that wasn't hostile and demeaning. The employee rudely talked down to me instead or simply explaining their company policies. There should be unwarranted hostility toward a customer when they ask a question. There is so no excuse for consistently poor customer service. They may have great prices, but it's only worth as much as they treat their customers.
- Rebecca
Great price and features, poor customer service
I needed this space to store things during summer break. I am a student and this was the cheapest space I found with great features. However, the employee who I filled out paperwork with was completely rude, demeaning, and short. He responded to my questions by patronizing me, he did not provide me with a receipt or even a copy of my contract, and was rude to me when I asked for those copies. He made me feel like I was inconveniencing him by asking him to do the responsibilities of his job.
- Rebecca