503 Additional Self Storage
4.51 out of 5 stars- based on56 reviews
Showing 51 - 55 of 56 reviews
- Joseph
Awesome!
- Lori
My expierence was great but the unit smelled. Other than that it was was a good place. The manager was exceptional.
- Mary
- Kenneth
Poor customer service and overcharges
The unit was OK -- nothing bad, nothing great. Sooo.. why the bad review?? I forgot my password to my online account (I wanted to pay online) and there is NO 'reset your password' option. Sooo... I had to call their office (twice) to get a new password. I recommended that they contact whoever runs their webpage and add the usual 'reset your password' option to their webpage and the guy working the counter flat out refused to do that. I told him that I was his customer and that I was trying to give them money.. and that their website was making it HARDER for me to do so. He seemed annoyed and said that they don't do that for security reasons because it's the same code used at the security gate. I told him that those shouldn't be tied together... (one password for the pay site, one password for the security gate) and that they could be easily fixed/changed if they talked to their website company. He refused. Mostly.. it was his attitude that just plain sucked. Here I was.. a customer.. a person who gives them money.. and he was just rude and seemed annoyed that I was offering a suggestion. ALSO... WTF is with the "give us two week notice" before moving out?? Oh.. I know.. it's a SCAM to get more money out of you. So, because I didn't give two week notice before moving out... they charge me for an additional two weeks, even though I've packed up my stuff and the space is empty. {You think they'll leave that space empty or rent it out over the next two weeks?? Huh? Right.} Sooo.. it's a scam to get another two weeks of charges out of me. Sooo.. yeah.. I just can't recommend this storage place to anyone. Poor customer service and overcharges. I'm sure they stay in business because they have a ton of one-time customers. I know I'll never go there again.. and hence this lousy review. I hope you never use them either.
- James