Upset and disappointed..
First of all, Keith was very nice and I thought I had hit a home run by choosing this storage facility. It was raining that day, and also on moving day, so I did not go to see the unit Keith had chosen for me, but I trusted him because he seemed like a smart business man who wanted me to have a good experience. Being a woman I needed to hire men to assist, and I had told Keith that I have a 9' church pew and two big couches and other things. In spite of my communication, I now feel Keith either didn't listen to me or didn't care. When I and my moving men arrived and saw the unit, I was quite worried and upset. Keith gave me a unit that is inside a hallway way in the far back corner like a "rabbit hole"! I had no recourse but to risk damaging my things to get everything in there because I had already paid for my movers and my truck and no one in the office, no more time to adjust. After alot of trial and error, we found a way to get it in there, but it took alot longer to problem solve and they did have to "force" my couch in, and I couldn't see if it is damaged. Another thing I did not realize, is that this area smells really bad...like it may be next to a dump or landfill? I love to give good reviews when businesses do right by me, but I now feel upset and disappointed that Keith was only worried about renting out a hard to rent unit instead of caring about me his customer. In hindsight, I feel it was foolish of me to trust him.
- Bonnie Bunting