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Customer reviews
4.61 out of 5 stars - based on 33 reviews
31 - 33 of 33 reviews is Showing
Great place, great services, not the most convenient opening times.
This Public Storage is in a great location for Santa Monica and Venice, has a great team of assistants who made it easy to get the right size of unit for my belongings and the move in as easy as possible. My only negative comment is the inconvenient opening times. On weekends it only opens between 9:30am and 5:00pm. Weekdays it only improves by one hour, up to 6:00pm. Longer and later opening hours would make it convenient for those with regular jobs.
- Kevin A
Yesterday was 5 star service- but today I would give negative stars if I could
Well, I had a very good experience when I rented my space a few days ago, but the next day I recommended it to a non profit I work with, and tried to help them set up their rental- It was a 4 hour nightmare. I am not exaggerating. The promotion that I told them about was somehow not available (but you can't find that out until you've filled out all of the paperwork.) I thought it was because I was named as a person with access, and I have a space there already, but then I took my name off, and it still was an issue. In the end , after 4 hours of trying to work with the guys at public storage (who could not do anything about what the system spits out), I ended up having to go to another company. It really changed my opinion of the place- just the day before I was giving 5 stars to the woman who helped me, and she still deserves that.
- anne
Great website, poor service IRL
1. Sent me to the wrong floor 2. Wrong sized lock 3. No carts 4. Bad signage 5. No assistance by phone 6. No manager in office
- Rob
