Clean facility; shady customer service
The facility is very clean and convenient if you are moving from Washington DC. The customer service was a bit shady, however.
They call you when you make an online reservation. When they called me, they confirmed that they offer prorated daily-rate if you are storing stuff 2-3 days over the monthly stay (i.e., so you'd just pay for those extra days instead of full month). But when I arrived with my stuff, the customer service said that they do not offer such service.
I booked this storage, as opposed to the other ones in the area, for this exact reason - that they offer prorated rate. I was totally caught off guard when they told me this on the day I arrived with my moving company that I had already paid for. I felt like they kind of sweet talked/lied to you in advance just to get you to come and tell the truth when you are actually there, which is at your most vulnerable state since your stuff is already packed and have hired/paid movers by that point.
I made several calls to make the case afterward - they said that they will make a note on my storage unit and try to accommodate. But I haven't moved out yet so we will see what happens. Depending on how the exiting goes, I may change my review.