Very clean facility, but AAA membership discount difficult to honor.
I was impressed with the cleanliness of the facility and how quick and efficient it was to fill out paperwork and get my unit. I was not given a payment receipt upon leaving the facility as it was sent over email. With my AAA membership I was supposed to receive the first month free at this facility, but was charged for the month's rent. After numerous phone calls and leaving messages, I had to walk into the facility manager's office and state my complaint. I was told I would receive an email stating the second month would be free and I was okay with that. I have not received a written statement that this special will be honored after agreed upon and have called and emailed multiple times. Getting in contact with this facility is very difficult. When my calls are answered, I have been told that my messages have been received and they just didn't get back to me.
Recommended No
price2/5 (a little steep)
service1/5 (very unhelpful)
cleanliness5/5 (squeaky clean)
- Alexa