Public Storage - Westwood - 20 East Street
20 East Street Westwood, MA 02090
4.79 out of 5 stars- based on
About Public Storage - Westwood - 20 East Street
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4.79 out of 5 stars - based on 19 reviews
16 - 19 of 19 reviews is Showing
Wonderful Experience
My experience with Public Storage has been wonderful. The transaction to obtain the unit was flawless. It took very little time and they worked with me to help get me into a unit that was offering the $1 special. Instructions, times, codes, etc. were very thorough and the manager was extremely friendly and helpful. The pricing is competitive but a little more expensive than others. However, the customer service level and security are well worth the few extra dollars.
- Jon M.
Very easy process
It was incredibly easy to register and move in. My unit was easy to locate and everything was exactly as described.
- John
The manager
The manager, Alex, was very helpful in explaining everything. It's very clean and well kept. Easy access into the parking lot and facility. However, the day I moved items into storage I had to wait on a rolling cart. So the first trip we carried items into the elevator. Also, the $1 deal for your first month's storage was only on select units and none of those were available. Shocking! In addition, you're forced to have insurance and conveniently you can buy it from them. Lots of gotchas!
- RICHARD B
Hidden fees and never enough dollies for all of the customers
When I spoke with the salesperson and set up a time for my rental appointment on the phone, she mentioned nothing of requiring monthly insurance or the fact that I needed to have a lock on the door of the unit when I signed the paperwork. So, $19.99 for a padlock (of which I have an exact replica at home) and $11/mo for insurance, were two fees I wish I would have known about prior to arriving at my appointment to fill out paperwork. And the dolly issue...there seem to be only 3 flatbed dollies at this large facility. EVERYTIME I go to drop off boxes, I have to wait for folks using the dollies, EVERYTIME. And when I've tried to go into the office to request an additional dolly during business hours, the door is locked, which means the attendant is meeting with new customers and leasing additional units.
- Tammy
