I'm hoping that this past weekend's move-in is not indicative . . .
. . . of future concerns. My initial impression of the facility is positive, as well as the staff that assisted me, and expect that my (hopefully) long-term rental with Capital will be a positive experience, however, when encountering some "communication misunderstandings"*, the staff I originally dealt with seemed at least interested enough to provide legitimate customer service, whereas the individual at an affiliated facility (from which I had to get the "free" truck), dealt with me as if I was nothing more than a nuisance and an interruption of his day.
*During my initial visit to the West York facility, as well as subsequent phone calls, I had inquired about whether a truck was available for "no charge" for my move into the unit I was considering to rent (as was my understanding from previous visits to Capital facilities in the past); the simple response was "yes"; only when I had already committed to renting the unit (signed paperwork and all!!) was I then told that, yes, there is no charge for the daily rental of the truck, however, there is a mileage charge of $.75/mile, with only the first 20 miles being "no charge". When hearing this, I expressed my frustration and constructive criticism that the individuals that I had initially spoken to should have informed me of this when I had first asked about the availability of a "free" truck; I had recommended that the person should have responded "Yes. . . with limitations". O.k. . . . no biggie . . . a simple misunderstanding, which the person I was dealing with seemed sincerely apologetic about and did what she could to resolve my concerns.
As to the other individual I dealt with over the weekend . . . I will be happy to provide further details regarding the, in my opinion, rudeness with which I was dealt with if/when appropriate parties choose to contact me to follow up (as I'm not a cyber mud-slinger!)