Public Storage - Brighton - 156 Lincoln St

Showing 26 - 30 of 32 reviews

October 30th, 2017

Online Rates

It's sad that in store versus online rates and availability and sales prices are not adjusted nor honored. PS does not employ best business practices...regional and district and store managers are horrible in terms of honoring or adjusting situation...this should be a win win situation for all.

- Beverly

July 28th, 2017

Good customer service experience. You do need to purchase a lock for storage ($25) and insurance addition to initial month fee which I was not informed at the time of phone reservation. I was given a $1 rental deal for the initial month so I was alright with these additional fees. The storage spaces are temperature controlled.

- Megumi Takayasu

June 3rd, 2014

Need more flexible hours

There were no units available for the size I wanted so I had to move down a size, so I had to get rid of some furniture that I was hoping to keep. I like the security with pass codes, but it was frustrating to have to punch it in to the door every single time to enter.

- Signe Ceylan

February 18th, 2020

The manager and employees at my...

The manager and employees at my location are great, but they are hamstrung by terrible corporate policies that nickel and dime the customers. Also there were rodent droppings in my unit

- John

May 6th, 2019

Storage is Great, but Forceful Customer Service

I've never had a big issue with using Public Storage to store my belongings. One of my only gripes about using their services is that they really push on the customer to buy boxes, moving supplies, etc when they sign up. In my case, I just needed to store some boxes over the summer while I'm away from school. I already had purchased my moving supplies. However, when I went to the location to register for the unit, the employee would not stop pushing me to buy some boxes or moisture beads, even though I didn't need anything. In the end, I caved and bought $5 moisture beads just to get the employee to move on with the sign-up process. They also hide their sign-up fees and don't explicitly tell you about the required purchase of a lock ($25!). Overall, not a bad experience, but it's definitely something that tarnished their reputation in my eyes.

- Anonymous

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