Showing 31 - 33 of 33 reviews
Storage is Great, but Forceful Customer Service
I've never had a big issue with using Public Storage to store my belongings. One of my only gripes about using their services is that they really push on the customer to buy boxes, moving supplies, etc when they sign up. In my case, I just needed to store some boxes over the summer while I'm away from school. I already had purchased my moving supplies. However, when I went to the location to register for the unit, the employee would not stop pushing me to buy some boxes or moisture beads, even though I didn't need anything. In the end, I caved and bought $5 moisture beads just to get the employee to move on with the sign-up process. They also hide their sign-up fees and don't explicitly tell you about the required purchase of a lock ($25!). Overall, not a bad experience, but it's definitely something that tarnished their reputation in my eyes.
The people in the location that I went to were nice and helpful. The price for one month storage (especially the hidden charges of locks,etc) was on the high side especially for a college student. This was when there was a "sale" in particular. Some of the dollies were old and difficult to maneuver even when it is empty. It took too long for my refund from autopay to occur. Had to follow up 3 times before it occurred. Location was far from public transit which was not ideal.
that facility is falling apart
The elevator inspection was expired, I can't remember by how many months. The front sliding doors didn't open, they had to be manually forced open. Someone punched a hole where you push the button for the elevator. However, my stuff was safe and unharmed. But overall a sketchy location. I'm sure the other locations are nicer.
- Meghan Reeves
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