Unit reservered online not available during move-in, fine regardless
I chose this facility because it had the cheapest 5x5 unit within 5 miles ($25/mo), but when I arrived the salesperson informed me that all of the 5x5 units were taken, and the next size was 5x10 for $65/mo. I needed storage immediately so signed on for the rest of the month at least, and this size ended up being what I needed anyway. The space is clean, I've never had to wait to load my things, and the loading docks are easy to work. I'll likely use them in the future, I just wish there was more transparency about what untis were available (in-person they said it was first-come, first-serve).
Thank you for your valuable input and for your business. We will review your comments and implement improvements as needed in line with your observations. Again, thank you for your business and we take all of our customers coomments to heart in improving our overall operations.
The Storage America Team
- Manager's Response