Terrible customer service and management!
I stored my sons college things in this facility. On the weekend that most kids move back into their dorms, they closed early on Saturday when families were trying to check out from out of town. Then they were closed Sunday and Monday leaving me no choice but to extend my stay in Providence. They hung up on me when I called to discuss the problem. DO NOT use this facility if you are a college student.
- Tracy Grady
At Storage America we work hard to provide the best possible customer experience for our college students along with our entire valued customer base. We want you to know that we have read and digested the message you left in your review and have addressed this issue so it will not occur in the future. We thank you for the valuable input and hope to see you in the future should your son require storage once again. Please print this response and bring it in with you in the event you do choose Storage America for your future storage needs We will gladly offer a discounted rate to your son.
- Manager's Response