Don't rent if you are a college experience
My son attends Providence College and his move in date is Labor Day. Guess what, Storage America is closed Sunday and Monday for Labor Day so we can not get his stuff. DO NOT rent from them if you are a college student. Hung up on me when I tried to ask for help!! TERIBLE customer service.
- Tracy Grady
Thank you for renting with Storage America. We are closed every Sunday but all of our customers who are paid to date are able to access their units inside of our facility with a valid access code. We are closed on all major holidays but the same rule applies. We have a monthly due date for rental payments on the 1st of each month and the access to the interior of our facilities is granted once the payment is made on the 1st. We would be happy to assist you (and any other college student) with your needs and can suggest a couple solutions:
1. Prepaying for a unit in the summer months allows full acccess at all times as there will never be a time when a payment is considered to be late.
2. Automatic debit arrangement to pay for a unit during the time of occupancy is another way to avoid ever being considered late (as the draft occurs automatically and can be canceled immediately upon move-out).
We would be happy to serve your storage needs in the future and hope we see you as a return customer.
Best to you and great luck this coming school year!
- Manager's Response