Clean, nice employees, lots of hidden fees
Public Storage in Chantilly has really nice employees who always treat me really well every time I’m there. The availability of dollies is awesome, and has helped immensely during my move. The storage facility seems very clean, and my personal unit was spotless upon renting.
My issues are as follows: lots of hidden fees. Of course I’m sure this is how it is with every storage unit, but sheesh you advertise $1 first month then after the fees it costs just as much as it would have without the $1 discount. Also, I find it rather funny, but mostly dumb, that you must supply your own lock. It’s a storage facility. Shouldn’t it come with a lock? And then you want to try to sell me a lock for $20?!? Talk about a classic scalping. My final grievance is the size of the elevator. You’d think for a storage place you’d have an elevator fit to accommodate people with large items like furniture/beds/etc, but the elevator can barely fit myself and one other if we’re both carrying items or pushing dollies. It’s quite difficult to maneuver. We manage, it’s not the end of the world, but maybe something to consider in the future, guys.
Recommended Yes
price3/5 (fair price)
service5/5 (outstanding)
cleanliness5/5 (squeaky clean)
- M