Mini U Storage - Chantilly

Address
13721 Wall Rd Herndon VA 20171
Reviews
4.565 97
Call to book now
1 (877) 691-2491
Get Directions

Available Units

5' x 5'
5' x 10'
5' x 15'
10' x 10'
10' x 15'
10' x 20'
10' x 30'
5' x 5' Unit
  • covered
  • drive up access
  • outdoor access
  • floor 1
  • Household Storage Only (No Vehicles)
50% off 1st Month's Rent. Free Truck rental period, $30 Value. RESERVATION HELD FOR 7 DAYS.
per month
$49.00
5' x 6' Unit
  • covered
  • floor 1
  • interior
  • Household Storage Only (No Vehicles)
50% off 1st Month's Rent. Free Truck rental period, $30 Value. RESERVATION HELD FOR 7 DAYS.
per month
5' x 8' Unit
  • covered
  • drive up access
  • outdoor access
  • floor 1
  • Household Storage Only (No Vehicles)
50% off 1st Month's Rent. Free Truck rental period, $30 Value. RESERVATION HELD FOR 7 DAYS.
per month
$55.00
5' x 8' Unit
  • covered
  • floor 1
  • interior
  • Household Storage Only (No Vehicles)
50% off 1st Month's Rent. Free Truck rental period, $30 Value. RESERVATION HELD FOR 7 DAYS.
per month
4' x 10' Unit
  • climate controlled
  • floor 1
  • interior
  • Household Storage Only (No Vehicles)
50% off 1st Month's Rent. Free Truck rental period, $30 Value. RESERVATION HELD FOR 7 DAYS.
per month
5' x 10' Unit
  • covered
  • drive up access
  • outdoor access
  • floor 1
  • Household Storage Only (No Vehicles)
50% off 1st Month's Rent. Free Truck rental period, $30 Value. RESERVATION HELD FOR 7 DAYS.
per month
$72.00
5' x 10' Unit
  • covered
  • floor 1
  • interior
  • Household Storage Only (No Vehicles)
50% off 1st Month's Rent. Free Truck rental period, $30 Value. RESERVATION HELD FOR 7 DAYS.
per month
5' x 10' Unit
  • climate controlled
  • floor 1
  • interior
  • Household Storage Only (No Vehicles)
50% off 1st Month's Rent. Free Truck rental period, $30 Value. RESERVATION HELD FOR 7 DAYS.
per month
8' x 10' Unit
  • covered
  • drive up access
  • outdoor access
  • floor 1
  • Household Storage Only (No Vehicles)
50% off 1st Month's Rent. Free Truck rental period, $30 Value. RESERVATION HELD FOR 7 DAYS.
per month
$93.00
8' x 10' Unit
  • covered
  • floor 1
  • interior
  • Household Storage Only (No Vehicles)
50% off 1st Month's Rent. Free Truck rental period, $30 Value. RESERVATION HELD FOR 7 DAYS.
per month
10' x 10' Unit
  • covered
  • drive up access
  • outdoor access
  • floor 1
  • Household Storage Only (No Vehicles)
50% off 1st Month's Rent. Free Truck rental period, $30 Value. RESERVATION HELD FOR 7 DAYS.
per month
$125.00
10' x 10' Unit
  • climate controlled
  • floor 1
  • interior
  • Household Storage Only (No Vehicles)
50% off 1st Month's Rent. Free Truck rental period, $30 Value. RESERVATION HELD FOR 7 DAYS.
per month
10' x 12' Unit
  • covered
  • drive up access
  • outdoor access
  • floor 1
  • Household Storage Only (No Vehicles)
50% off 1st Month's Rent. Free Truck rental period, $30 Value. RESERVATION HELD FOR 7 DAYS.
per month
$149.00
10' x 15' Unit
  • covered
  • drive up access
  • outdoor access
  • floor 1
  • Household Storage Only (No Vehicles)
50% off 1st Month's Rent. Free Truck rental period, $30 Value. RESERVATION HELD FOR 7 DAYS.
per month
10' x 20' Parking space
  • drive up access
  • outdoor access
  • floor 1
  • available for vehicle storage
50% off 1st Month's Rent. Free Truck rental period, $30 Value. RESERVATION HELD FOR 7 DAYS.
per month
10' x 20' Unit
  • covered
  • drive up access
  • outdoor access
  • floor 1
  • Household Storage Only (No Vehicles)
50% off 1st Month's Rent. Free Truck rental period, $30 Value. RESERVATION HELD FOR 7 DAYS.
per month
$234.00
10' x 30' Unit
  • covered
  • drive up access
  • outdoor access
  • floor 1
  • Household Storage Only (No Vehicles)
50% off 1st Month's Rent. Free Truck rental period, $30 Value. RESERVATION HELD FOR 7 DAYS.
per month

Facility Hours

Sun
9:00 AM - 3:00 PM
Mon
9:00 AM - 6:00 PM
Tue
9:00 AM - 6:00 PM
Wed
9:00 AM - 6:00 PM
Thu
9:00 AM - 6:00 PM
Fri
9:00 AM - 6:00 PM
Sat
8:00 AM - 6:00 PM
Sun
6:00 AM - 9:00 PM
Mon
6:00 AM - 9:00 PM
Tue
6:00 AM - 9:00 PM
Wed
6:00 AM - 9:00 PM
Thu
6:00 AM - 9:00 PM
Fri
6:00 AM - 9:00 PM
Sat
6:00 AM - 9:00 PM

Features & Amenities

  • Free use of truck (tenant must refuel, $19.00 truck insurance fee, [50 miles at no charge] 250 -mile limit)
  • Fenced and lighted
  • Vehicle requires insurance
  • Electronic gate access
  • Vehicle requires title
  • Handcarts available
  • Moving supplies for sale
  • Manager lives on-site
  • Email billing available
  • Rent due on same day each month per lease start
  • Auto-pay available
  • Vehicle must be running
  • Vehicle requires registration
  • Title must match renter
  • Insurance required
  • Insurance available
  • Homeowners/renters insurance accepted
  • Cash accepted
  • Checks accepted
  • Credit cards accepted (visa, mastercard, amex, discover)
  • 10% military discount (applies to active-duty, reserves, veterans only)
  • 10% senior discount

Facility's Fees & Requirements

  • Facility Administration Fee: $25.00
  • Insurance: Required

Additional Info from Facility

Customer Reviews

4.565 97
January 22nd, 2016
From friendly and clean location. Reserved and moved-in in less then a day with no issues.
Recommended: Yes
5/5 (excellent value) Price
5/5 (outstanding) Service
5/5 (squeaky clean) Cleanliness
January 14th, 2016
Myra very helpful. Concern over damp floor. Upon return next day seems ok
Recommended: Yes
5/5 (excellent value) Price
5/5 (outstanding) Service
4/5 (clean) Cleanliness
January 14th, 2016
great experience, happy to have found them and be renting with them.
Recommended: Yes
5/5 (excellent value) Price
5/5 (outstanding) Service
5/5 (squeaky clean) Cleanliness
December 10th, 2015
Great group of people. Efficient and kind.
Recommended: Yes
5/5 (excellent value) Price
5/5 (outstanding) Service
5/5 (squeaky clean) Cleanliness
December 6th, 2015
FANTASTIC.! Everything was great from customer services prior to move in until I placed everything into my storage unit, and left the facility.
Recommended: Yes
5/5 (excellent value) Price
5/5 (outstanding) Service
5/5 (squeaky clean) Cleanliness
November 28th, 2015
Great service!
Second time I've rented there. Joan and the rest of the staff are top notch. Highly recommend!
Recommended: Yes
5/5 (excellent value) Price
5/5 (outstanding) Service
5/5 (squeaky clean) Cleanliness
November 24th, 2015
Best storage facility I experienced.
Nice couple, friendly and professional working on site. Very patient with all customers. They are always there to help you.
Recommended: Yes
4/5 (good value) Price
5/5 (outstanding) Service
5/5 (squeaky clean) Cleanliness
November 16th, 2015
I made the right choice.
This wasn't the closest facility to me but the price was right. when I arrived the staff was very friendly helpful and answered all my questions. The facility is very clean and efficient.
Recommended: Yes
5/5 (excellent value) Price
5/5 (outstanding) Service
5/5 (squeaky clean) Cleanliness
November 14th, 2015
We showed up after they were supposed to close and they were still awesome at accomodating us.
We showed up after they were supposed to close and they were still really awesome at accomodating us.
Recommended: Yes
5/5 (excellent value) Price
5/5 (outstanding) Service
5/5 (squeaky clean) Cleanliness
November 12th, 2015
Recommended: Yes
5/5 (excellent value) Price
5/5 (outstanding) Service
5/5 (squeaky clean) Cleanliness
November 5th, 2015
Best deal in the area
The units are as advertised, the staff is very helpful and accomodating. I usually think that advertised specials are bogus and never come true. Well, on Saturday I came to rent a storage space and got a free lock, free truck rental ($29 insurance) and free shelves in my unit. The first month rent was advertised on Sparefoot for 1/2 price, but on the sign in the window it said $1 first month, so they gave me the $1 deal. All for a lower price per month than any other place in the area. I saved a few hours and a lot of hassle using the truck instead of my personal vehicle to move my stuff. I couldn't have asked for a better experience!
Recommended: Yes
5/5 (excellent value) Price
5/5 (outstanding) Service
4/5 (clean) Cleanliness
November 4th, 2015
Great
Great price, wonderful customer service, very clean facility! Wish I knew about this facility before.
Recommended: Yes
5/5 (excellent value) Price
5/5 (outstanding) Service
5/5 (squeaky clean) Cleanliness
October 19th, 2015
The move-in was hassle free!
From the moment I walked in, I was greeted so warmly. I was pleasantly surprised at the cleanliness of the storage unit I rented. The grounds are secured by gates, so you can rest assure your items will be safe. The convenient location and flexible hours of access are what made finalized my decision to rent with Mini U Storage.
Recommended: Yes
5/5 (excellent value) Price
5/5 (outstanding) Service
5/5 (squeaky clean) Cleanliness
September 5th, 2015
Great storage option for short or long term needs
The location is well laid-out, they on-site management team is super friendly, responsive, and helpful. The initial sign-up to actual move in was a breeze. Payment can be made on-site, online, or through automatic monthly charge to your CC.
Recommended: Yes
4/5 (good value) Price
5/5 (outstanding) Service
5/5 (squeaky clean) Cleanliness
August 22nd, 2015
Better service and price than expected!
I'm so glad I did the research online first. Thank you Sparefoot for having all information needed to make a great decision. I was able to compare several different facilities and prices. I would use this website again.
Recommended: Yes
5/5 (excellent value) Price
5/5 (outstanding) Service
5/5 (squeaky clean) Cleanliness
August 12th, 2015
Management is outstanding
Recommended: Yes
2/5 (a little steep) Price
5/5 (outstanding) Service
5/5 (squeaky clean) Cleanliness
July 29th, 2015
Great Great Service
Our Storage units were affordable. The truck rentals were convenient and reasonably priced. The management really endeared themselves to us by being so helpful.
Recommended: Yes
5/5 (excellent value) Price
5/5 (outstanding) Service
5/5 (squeaky clean) Cleanliness
July 28th, 2015
Great place!
easy to sign up, very accommodating staff and friendly too. Comparable prices with great multi month deals, worth the visit, check them out!
Recommended: Yes
4/5 (good value) Price
5/5 (outstanding) Service
5/5 (squeaky clean) Cleanliness
July 28th, 2015
A great place to keep your belongings!
The office staff was so helpful and friendly and I immediately knew I was putting my belongings in the right place.
Recommended: Yes
5/5 (excellent value) Price
5/5 (outstanding) Service
5/5 (squeaky clean) Cleanliness
July 13th, 2015
Perfect Experience
Couldn't be happier with my experience at this location. My move-in process was easy and efficient, and Joan took time to answer my questions and show me the storage space prior to finishing up the process to ensure it would accommodate my stuff. Price appears to be the best around the area, and the ground-level location of the units makes move in/out incredibly easy. Place is clean, well maintained and easy to access. Overall, incredibly impressed and definitely recommend.
Recommended: Yes
5/5 (excellent value) Price
5/5 (outstanding) Service
5/5 (squeaky clean) Cleanliness
July 8th, 2015
Easy. Friendly. Just right
Recommended: Yes
4/5 (good value) Price
5/5 (outstanding) Service
3/5 (average) Cleanliness
June 21st, 2015
Great facility!!
The staff is fantastic, super helpful and very willing to help!! Love how easy they made this all to be.
Recommended: Yes
5/5 (excellent value) Price
5/5 (outstanding) Service
5/5 (squeaky clean) Cleanliness
June 14th, 2015
Best storage and customer service
I checked into the storage yesterday and took advantage of the free 15ft moving truck. The real bonus was the staff. I am truly amazed at how efficient, friendly and just simply amazing the staff and management are. I plan on keeping my storage unit for a long time and its all due to the staff!
Recommended: Yes
4/5 (good value) Price
5/5 (outstanding) Service
5/5 (squeaky clean) Cleanliness
April 24th, 2015
Good location, great online deal, friendly managers
Reserved a great AAA-member deal online, and went in the next morning to do the paperwork and start moving stuff into our unit. The manager(s) were super friendly and great to work with.
Recommended: Yes
5/5 (excellent value) Price
5/5 (outstanding) Service
5/5 (squeaky clean) Cleanliness
April 6th, 2015
Very helpful.
Everyone was very friendly, and the service was fast. Answered all questions. Thank you.
Recommended: Yes
5/5 (excellent value) Price
5/5 (outstanding) Service
5/5 (squeaky clean) Cleanliness
April 1st, 2015
Great rental experience!
Very pleased with Mini U Storage. Staff was knowledgeable, courteous and efficient. Storage was exactly as described. Got a free truck rental with my online reservation that made the move-in painless. Would recommend this facility to anyone looking for a good price and good service.
Recommended: Yes
5/5 (excellent value) Price
5/5 (outstanding) Service
5/5 (squeaky clean) Cleanliness
March 29th, 2015
very friendly
very thorough, made sure I understood everything. Easy to work with
Recommended: Yes
4/5 (good value) Price
5/5 (outstanding) Service
5/5 (squeaky clean) Cleanliness
December 18th, 2014
Very satisfied with everything
Reasonably priced, convenient access to the unit, and very good deal on a rental truck.
Recommended: Yes
5/5 (excellent value) Price
5/5 (outstanding) Service
5/5 (squeaky clean) Cleanliness
December 11th, 2014
Very easy, good prices, fast and friendly service.
Recommended: Yes
4/5 (good value) Price
5/5 (outstanding) Service
5/5 (squeaky clean) Cleanliness
November 18th, 2014
Would highly recommend to others.
Recommended: Yes
5/5 (excellent value) Price
5/5 (outstanding) Service
5/5 (squeaky clean) Cleanliness
August 21st, 2014
Excellent customer service and support
Recommended: Yes
5/5 (excellent value) Price
5/5 (outstanding) Service
5/5 (squeaky clean) Cleanliness
July 15th, 2014
Great Facility!! Clean, Secure, and Terrific Customer Service
The staff at Mini U Storage Chantilly are very helpful and are quick to rent units and adjust accounts. The process for obtaining a storage unit is easy and the units are clean. I want to acknowledge the clean bathrooms on the premises and the security gates. I would highly recommend this facility to renters looking for a good and safe storage unit facility. A+
Recommended: Yes
4/5 (good value) Price
5/5 (outstanding) Service
5/5 (squeaky clean) Cleanliness
July 15th, 2014
The staff was EXTREMELY friendly and helpful. Love it and never thought I would care about a "storage unit". Great experience.
Recommended: Yes
5/5 (excellent value) Price
5/5 (outstanding) Service
4/5 (clean) Cleanliness
July 7th, 2014
Great Clean Storage Facility, Great Staff
Couldn't have gone more smoothly. The staff is great. Units are clean. So helpful. Highly recommend!
Recommended: Yes
5/5 (excellent value) Price
5/5 (outstanding) Service
5/5 (squeaky clean) Cleanliness
May 6th, 2014
What a great experience!
Would you ever think you'd have a 'relationship' with your storage unit staff, of all places?! Well, that is exactly how you feel when you meet the team at Mini-U. First of all, the entire property is clean and well maintained. The staff (everyone!) was super friendly and welcoming. I never knew that my storage unit would be something that I 'cared about', but this experience was awesome. From giving my kids a ball to play with while doing paperwork, to a ride in the golf cart (made my daughter's day) to super friendly phone calls and in-person visits. The deal I got through Sparefoot was also super! Terrific experience and I feel really good about the location of my valuables and that they will be secure.
Recommended: Yes
5/5 (excellent value) Price
5/5 (outstanding) Service
5/5 (squeaky clean) Cleanliness
April 23rd, 2014
Great.
Recommended: Yes
5/5 (excellent value) Price
5/5 (outstanding) Service
5/5 (squeaky clean) Cleanliness
April 8th, 2014
Great place-Good Security
Friendly staff and great location!
Recommended: Yes
4/5 (good value) Price
5/5 (outstanding) Service
5/5 (squeaky clean) Cleanliness
April 1st, 2014
Excellent facility with excellent managers.
Lynn made the sign up process smooth, quick and easy. Facility is clean and easily accessible.
Recommended: Yes
5/5 (excellent value) Price
5/5 (outstanding) Service
5/5 (squeaky clean) Cleanliness
March 18th, 2014
Recommended: Yes
5/5 (excellent value) Price
5/5 (outstanding) Service
5/5 (squeaky clean) Cleanliness
December 5th, 2013
Staff was very efficient, helpful and the facility satsfied my needs
The staff went out of their way to meet the needs of a client with special needs. This was awesome!
Recommended: Yes
5/5 (excellent value) Price
5/5 (outstanding) Service
5/5 (squeaky clean) Cleanliness
November 26th, 2013
Very helpful
Recommended: Yes
4/5 (good value) Price
5/5 (outstanding) Service
4/5 (clean) Cleanliness
November 7th, 2013
Fast and inexpensive
Recommended: Yes
5/5 (excellent value) Price
5/5 (outstanding) Service
5/5 (squeaky clean) Cleanliness
November 5th, 2013
Excellent srvice and value : customer friendly
Recommended: Yes
5/5 (excellent value) Price
5/5 (outstanding) Service
5/5 (squeaky clean) Cleanliness
October 9th, 2013
very nice clean well managed storage
excellent deal from internet and great place
Recommended: Yes
5/5 (excellent value) Price
4/5 (very helpful) Service
4/5 (clean) Cleanliness
September 29th, 2013
Great customer service and great price
I found Mini-U Storage Chantilly staff to be very friendly and helpful. They immediately assisted me and confirmed the great price I found. I'm glad that I found their location through your website!
Recommended: Yes
4/5 (good value) Price
4/5 (very helpful) Service
4/5 (clean) Cleanliness
September 18th, 2013
Super-helpful, caring staff
Recommended: Yes
5/5 (excellent value) Price
5/5 (outstanding) Service
3/5 (average) Cleanliness
August 21st, 2013
Super Helpful Mindy & Allen
Mindy & Allen went above and beyond in helping me find the right size unit and help me navigate through a very stressful moving situation. I'm so grateful they went out of their way to make things so much easier for me!!
Recommended: Yes
5/5 (excellent value) Price
5/5 (outstanding) Service
5/5 (squeaky clean) Cleanliness
August 13th, 2013
Folks at the front desk were excellent. Paperwork was quick and easy. Very nice.
Recommended: Yes
4/5 (good value) Price
5/5 (outstanding) Service
4/5 (clean) Cleanliness
August 13th, 2013
Allen and Mindy were awesome! My husband and I couldn't be happier. Not only was the price good, we used their truck, and we got two Washington Nationals tickets! We will definitely be recommended them to everyone we know! Sincerely, Andrea Allen
Recommended: Yes
5/5 (excellent value) Price
5/5 (outstanding) Service
5/5 (squeaky clean) Cleanliness
August 7th, 2013
Wonderful experience. The manager was extremely professional, friendly, helpful and made the move and truck rental process seem like a snap. He answered all of our question, gave us great advice and we even got Nationals Baseball tickets on top of the great service. We've already told several of our friends about this place. Keep up the great work and thanks for hiring such nice and helpful people!
Recommended: Yes
5/5 (excellent value) Price
5/5 (outstanding) Service
5/5 (squeaky clean) Cleanliness
November 25th, 2015
Staff is great
The front desk staff is extremely pleasant and very helpful. Would definitely recommend to anyone.
Recommended: Yes
5/5 (excellent value) Price
5/5 (outstanding) Service
5/5 (squeaky clean) Cleanliness
September 30th, 2015
Joan was great
She called immediately after I got the reservation, showed me the unit before completing the transaction and gave me a free lock. She also reserved a free truck.
Recommended: Yes
5/5 (excellent value) Price
5/5 (outstanding) Service
5/5 (squeaky clean) Cleanliness
September 2nd, 2015
awesome
Great prices. Really liked the customer services provided in there. A+
Recommended: Yes
5/5 (excellent value) Price
5/5 (outstanding) Service
5/5 (squeaky clean) Cleanliness
June 17th, 2015
Very Professional Management team!
Very Professional Management team from Detroit. The property was clean and the Manager was personable.
Recommended: Yes
3/5 (fair price) Price
5/5 (outstanding) Service
5/5 (squeaky clean) Cleanliness
June 3rd, 2015
Excellent customer service
I WILL MAKE SURE I TELL ALL MY FRIEND ABOUT THE SERVICE.
Recommended: Yes
3/5 (fair price) Price
5/5 (outstanding) Service
5/5 (squeaky clean) Cleanliness
June 3rd, 2015
Excellent customer service
Recommended: Yes
3/5 (fair price) Price
5/5 (outstanding) Service
5/5 (squeaky clean) Cleanliness
May 12th, 2015
Excellent facility, great customer service, good accessibility.
The facility is very accessible and well maintained. There is a good selection of room sizes. The managers respond promptly to customer problems or inquiries.
Recommended: Yes
5/5 (excellent value) Price
5/5 (outstanding) Service
5/5 (squeaky clean) Cleanliness
April 21st, 2015
so far, so good!
The storage facility looks clean and secure. Gate hours are reasonable and customer service has been great so far. I wish they had security cameras, but that is the only thing missing.
Recommended: Yes
4/5 (good value) Price
5/5 (outstanding) Service
4/5 (clean) Cleanliness
April 11th, 2015
Clean, professional, and reasonable
The grounds and my unit were immaculate. The managers were extremely helpful and courteous. Plus the price point was better than everyone else I looked at in the area. Overall my experience was pleasant. I will definitely be recommending this place.
Recommended: Yes
4/5 (good value) Price
5/5 (outstanding) Service
5/5 (squeaky clean) Cleanliness
January 3rd, 2015
Lucky to Have Found It!
It was happenstance that I found the storage facility via Sparefoot which was another website I found by happenstance. Sparefoot saved me time and money. The online reservation process was quick and easy. The staff (I fail to remember their names) were helpful and friendly. The location was easy to find. These were the carrots for me: The monthly rent for unit size. Free use of their truck. Military veteran discount. 50% off first month's rent. No requirement to purchase insurance (since I have my own) to take advantage of the promotions.
Recommended: Yes
5/5 (excellent value) Price
5/5 (outstanding) Service
5/5 (squeaky clean) Cleanliness
September 17th, 2014
Awesome couple that work here, very friendly
The Married couple are so awesome! They are very friendly and very professional.
Recommended: Yes
4/5 (good value) Price
5/5 (outstanding) Service
5/5 (squeaky clean) Cleanliness
June 9th, 2014
I would highly recommend this place. Staff is super helpful and very friendly. Facility is clean and location is convenient.
Recommended: Yes
5/5 (excellent value) Price
5/5 (outstanding) Service
4/5 (clean) Cleanliness
May 14th, 2014
Easy and less expensive than others nearby
Recommended: Yes
4/5 (good value) Price
4/5 (very helpful) Service
3/5 (average) Cleanliness
February 27th, 2014
Unit had direct access at the very best price!
Recommended: Yes
5/5 (excellent value) Price
5/5 (outstanding) Service
5/5 (squeaky clean) Cleanliness
November 11th, 2013
Recommended: Yes
5/5 (excellent value) Price
4/5 (very helpful) Service
4/5 (clean) Cleanliness
May 2nd, 2013
Fantastic customer service! Quick and easy move-in.
So far it's been a pleasure to do business with this facility. The couple who run the facility are very pleasant and helpful. The paperwork was quick and painless and they even allowed me to rent their moving van for $19 with 50 miles included. I couldn't go wrong! The entire facility, including my storage unit, was spotless. If the service continues like this, I'll be happy to recommend them to friends in the area.
Recommended: Yes
3/5 (fair price) Price
5/5 (outstanding) Service
5/5 (squeaky clean) Cleanliness
August 27th, 2015
Great place
Excellent customer service, easy move.
Recommended: Yes
4/5 (good value) Price
5/5 (outstanding) Service
5/5 (squeaky clean) Cleanliness
August 24th, 2015
friendly staff, quick and easy
The process was smooth and the staff was very helpful.
Recommended: Yes
4/5 (good value) Price
5/5 (outstanding) Service
4/5 (clean) Cleanliness
July 31st, 2015
Great overall, though dimensions not quite as advertised
Overall move-in experience was good, but dimensions of unit weren't quite as described, the unit was ~6" less deep than advertised.
Recommended: Yes
5/5 (excellent value) Price
5/5 (outstanding) Service
5/5 (squeaky clean) Cleanliness
June 5th, 2015
Manager was very helpful, very friendly. Answered all my question. Transaction was very smooth.
Recommended: Yes
4/5 (good value) Price
5/5 (outstanding) Service
4/5 (clean) Cleanliness
May 23rd, 2015
The location is perfect
The serivec was too fast and easy way
Recommended: Yes
5/5 (excellent value) Price
5/5 (outstanding) Service
5/5 (squeaky clean) Cleanliness
April 27th, 2015
John is very helpful
The place was clean and secure. Easy to use and John was informative and extremely helpful.
Recommended: Yes
4/5 (good value) Price
4/5 (very helpful) Service
4/5 (clean) Cleanliness
April 10th, 2015
Thank you.
Recommended: Yes
4/5 (good value) Price
5/5 (outstanding) Service
4/5 (clean) Cleanliness
April 4th, 2015
Recommended: Yes
5/5 (excellent value) Price
4/5 (very helpful) Service
4/5 (clean) Cleanliness
April 1st, 2015
They were very nice and helpful. This is our second space here and would definitely recommend the. To others in need of storage.
Recommended: Yes
5/5 (excellent value) Price
4/5 (very helpful) Service
4/5 (clean) Cleanliness
January 26th, 2015
Recommended: Yes
5/5 (excellent value) Price
4/5 (very helpful) Service
4/5 (clean) Cleanliness
November 2nd, 2014
I was a bit disappointed about the insurance. I was not notified/informed before hand that a homeowner's policy was required. Although I faxed a copy within two hours after learning of the requirement, I was still charged the $9.
Recommended: Yes
3/5 (fair price) Price
2/5 (somewhat unhelpful) Service
4/5 (clean) Cleanliness
October 23rd, 2014
Great service and deal
Recommended: Yes
5/5 (excellent value) Price
5/5 (outstanding) Service
5/5 (squeaky clean) Cleanliness
September 24th, 2014
Very great experience. Took me to the unit I had reserved. I thought I would need more space so they found a unit in the next size that was open to show me. I took that unit and they gave me the online price saving me a few bucks each month. Really happy with the experience!
Recommended: Yes
4/5 (good value) Price
5/5 (outstanding) Service
4/5 (clean) Cleanliness
April 29th, 2014
Excellent staff and well-maintained facility.
Excellent staff and well-maintained facility.
Recommended: Yes
4/5 (good value) Price
5/5 (outstanding) Service
4/5 (clean) Cleanliness
April 19th, 2014
Recommended: Yes
3/5 (fair price) Price
5/5 (outstanding) Service
4/5 (clean) Cleanliness
March 13th, 2014
Recommended: Yes
2/5 (a little steep) Price
4/5 (very helpful) Service
4/5 (clean) Cleanliness
March 5th, 2014
Recommended: Yes
4/5 (good value) Price
5/5 (outstanding) Service
5/5 (squeaky clean) Cleanliness
November 26th, 2013
Great, but do not expect a free rental truck
The facility is great, however I was not impressed with the offer for the free rental truck. I tried to reserve the truck approximately 2 weeks before I needed it and I was told to call back about 5 days before I needed it. When I called back, the truck was not available. I would prefer not to have the free truck advertised if they will not accept reservations in advance.
Recommended: Yes
5/5 (excellent value) Price
3/5 (helpful) Service
5/5 (squeaky clean) Cleanliness
November 12th, 2013
Very good onsite staff who resolved an issue immediately. Great place.
Recommended: Yes
4/5 (good value) Price
5/5 (outstanding) Service
4/5 (clean) Cleanliness
October 29th, 2013
Recommended: Yes
5/5 (excellent value) Price
4/5 (very helpful) Service
4/5 (clean) Cleanliness
October 13th, 2013
Both customer service representatives were curteous and knowledgable.
Recommended: Yes
4/5 (good value) Price
5/5 (outstanding) Service
0/5 (very dirty) Cleanliness
September 17th, 2013
Easy to get storage space.
Recommended: Yes
3/5 (fair price) Price
3/5 (helpful) Service
4/5 (clean) Cleanliness
September 17th, 2013
Reservation of unit was simple, and flexibly worked with our schedule change. Customer service was fantastic, unit was clean and had high ceilings for more room than expected! I would definitely recommend this facility to anyone in the area looking for a storage option.
Recommended: Yes
5/5 (excellent value) Price
5/5 (outstanding) Service
5/5 (squeaky clean) Cleanliness
August 27th, 2013
Very personable nice and understanding.
Recommended: Yes
5/5 (excellent value) Price
5/5 (outstanding) Service
4/5 (clean) Cleanliness
August 6th, 2013
Recommended: Yes
5/5 (excellent value) Price
4/5 (very helpful) Service
5/5 (squeaky clean) Cleanliness
August 3rd, 2013
Great facility at a great price.
Recommended: Yes
5/5 (excellent value) Price
5/5 (outstanding) Service
5/5 (squeaky clean) Cleanliness
May 5th, 2013
Very Accomadating
The husband and wife team made everything go smoothly. They assisted the driver of the 53' moving van by walking the route of easiest movement for a truck that size. So far, so good.
Recommended: Yes
3/5 (fair price) Price
3/5 (helpful) Service
3/5 (average) Cleanliness
April 30th, 2013
Excellent customer service! Very clean facility.
Recommended: Yes
3/5 (fair price) Price
5/5 (outstanding) Service
5/5 (squeaky clean) Cleanliness
September 25th, 2014
Access was not working
I signed registration documents on 21st Sept. and got access Code. Post that I went ahead to pickup my household and came back around 3.30 PM i.e. their after business hours. While trying to use given access code I realized it was not working for me. I was in terrible situation as I had to catch my flight next day and was not able to stuff my belongings. After spending an hour with their Phone support and trying 2 access codes I managed to get one. So lesson learnt for me to try any access code once to get it from Customer Service executives .
Recommended: Yes
4/5 (good value) Price
3/5 (helpful) Service
5/5 (squeaky clean) Cleanliness
July 10th, 2013
Good facility, great value. Rented a 5'x10' unit, much cheaper than any other facility in the area that I found.
Recommended: Yes
4/5 (good value) Price
3/5 (helpful) Service
3/5 (average) Cleanliness
October 31st, 2013
Had a wonderful initial contact experience with on-site mgmt. team. Found them courteous and helpful, but later found out incomplete information regarding truck rental had been communicated. Despite multiple phone conversations regarding the reservation of "free" move-in truck, upon arriving to pick up this truck to move my items I was informed by a curt, officious, and rude younger man differing policies than I had been advised by mgmt. Mgmt was off and he was of no help; I had to ask him to contact them by phone, which he begrudgingly attempted without success. This resulted in my completing my move making multiple trips between Middleburg Va and Herndon facility, in a compact station wagon with a broken hatchback - FUN! It was also noted that this employee who was staffed to cover the desk until 3pm Sun 10/26 did in fact close and leave early, as I arrived back at 2:57 onsite and another storage client was parked in lot looking for staff as I pulled up at 2:56. Very dissatisfying experience overall; I wanted to refund my money and go elsewhere, but this would have been counterproductive as it entailed moving articles already placed. But all in all, a very poor and most distressing experience...
Recommended: No
3/5 (fair price) Price
2/5 (somewhat unhelpful) Service
4/5 (clean) Cleanliness