bad experience
it took 45 minutes to complete the paperwork because the man was incompetent with computers (or reading) and entered my address incorrectly into the agreement 3 times in a row even though he had me write it out cleanly for him on a sticky note. He was also unaware that it is possible to reprint one page of the agreement without printing all 10 pages again. 2 days after filling my unit and flying out of town, the storage company calls me to tell me that the lock on my unit was missing, although they do lock check everyday so my lock must have been on for another days after i locked it up. the company asked if i could come back and check inside the unit, even though I had flown out of state (which the people at the storage unit already knew..) They have been very unhelpful as I have sent a friend from the area to go look and take pictures for me, and they forced her to leave despite my instruction. The storage unit has clearly been tampered with as drawers were knocked over and things were rummaged through. I have yet to determine what is missing and how it happened / who is responsible. I will not be using this facility ever again
Recommended No
price3/5 (fair price)
service1/5 (very unhelpful)
cleanliness3/5 (average)
- they know my name by now