Clean, straightforward and no-nonsense
Office was clean and easy to find. Site manager was quick to take me out to see the unit itself so that I could confirm the size and know the location. The floor was a bit dirty and she promised it would be swept out before I returned. We went back to the office and completed all the necessary paperwork for both the unit rental as well as the *free* (discounted) moving truck for Move-In. I would say the entire process took approximately 30-40 minutes, but that includes some waiting for the office to finish with the person in front of me AND going out to visit the unit itself. Just the paperwork was about 15 minutes. They look to take their cleanliness seriously, as there wasn't a lose paper or item to be found on the property!
The gate code was set up and active before I left, and with an access window of 6a to 9p, I can't complain. Location itself was also very easy to get to, just off Snowden River Parkway a few lights down from MD-32 and Broken Land Pkwy.