Good for its purpose
The staff is very hard to get ahold of, will never admit to doing anything wrong or having bad customer service attitudes and will change the prices with no warning.
They do keep it pretty clean and all my items have been safe, and I've been there for about 2 years, for the price it's not bad just tread carefully
Recommended Yes
price3/5 (fair price)
service2/5 (somewhat unhelpful)
cleanliness5/5 (squeaky clean)
- Samantha boettcher
Thank you for taking the time to share your thoughts about your experience with us. We truly value your feedback, and I'd like to address your concerns. First and foremost, I apologize for any inconvenience you've experienced in trying to reach our staff. There are times when we are on property and not in the office, but if you leave a voicemail, we will return your call as soon as possible. Regarding your comment about our staff not admitting to any mistakes or displaying poor customer service attitudes, we take such feedback seriously. We strive to provide exceptional customer service, and it's disappointing to hear that we fell short of your expectations. We will use your feedback to address any areas where our team can improve and ensure that our customers have a positive experience when interacting with our staff. As for the pricing, we do not raise customer rents without giving the proper notice and when checking, your rent has not been raised since you have been with us for over 2 years. We appreciate your positive remarks about the cleanliness of our facility and the safety of your items. Maintaining a clean and secure environment is a top priority for us, and we are glad to hear that you have had a positive experience in these aspects. Thank you for being a valued customer for the past two years. Your loyalty means a lot to us, and we will continue to work hard to ensure that your experience with us is a positive one. If you have any further concerns or suggestions, please don't hesitate to reach out to us.
- Manager's Response