Manager helpful. Overall rating 1 star due to potential for flooding.
Jason was very courteous, helpful and clear re: rules and regs. However, facility has a flooding issue that needs to be addressed. My unit looked dry but a heavy rainfall could cause water to seep in. Owner should address this soon. Also, latch on unit was not large enough for a standard uhaul discus lock which I had with me. Had to drive to Walmart and buy a lock that would fit. In addition, the rate I received a confirmation for on sparefoot.com @$53.99/month was $6 less than I'm being charged. I was told it was because I had not called in my credit card to the facility. It wasn't clear on the sparefoot site although in the midst of moving I may have missed It in the fine print but it would have been nicer to have it stated under the price quoted. last but not least, I have AAA but it was not mentioned when I checked in and being exhausted with the whole moving process I forgot to mention it. Would be nice if it was mentioned when checking in.
Recommended No
price3/5 (fair price)
service5/5 (outstanding)
cleanliness5/5 (squeaky clean)
- Helen