It was difficult to find what I needed
I reserved and checked in on-line as recommended. The first unit I was given was inaccessible to me. The second unit was inaccessible to me. The employee finally found a unit that I could actually access, but it was a higher price. I was going to walk away after the second unit, but fortunately that employee valued my business and got me settled in. She did her absolute best to accommodate me.
The advertising for this facility doesn't mention that almost all units are only accessible via a tall loading dock with winding ramps or steps. It would have been okay if I was using a Uhaul or large pickup truck with someone much stronger than me helping. As a 5'3" woman in a Subaru doing it alone, there was no way I could have used the first 2 units unless I was storing boxes of feathers. Definitely not heavy boxes and random furniture.
I was finally able to get a drive up unit and am very satisfied with it. I don't have to get out in the weather to unload, large carts are easily available, and it is dry and clean. I won't be able to keep the unit as long as planned because of the price difference, however I am very satisfied with the unit I finally received.
The advertising for this location needs to better portray that all units aren't drive-up as is implied. It needs to be clearer how the majority of units are accessible.
Recommended Yes
price4/5 (good value)
service5/5 (outstanding)
cleanliness5/5 (squeaky clean)
- Cynthia Bruce