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Customer reviews
4.53 out of 5 stars - based on 29 reviews
26 - 29 of 29 reviews is Showing
nobody answered the phone
It just wasn't really explained that the lock would be in the unit already (may just be my bad), but when I called to ask about it, nobody answered the phone even though it was well within their office hours.
- Jacob
good pretty much terrible access hours though
The price was great and he employees were helpful.it's safe and clean. but access hours are only from 9:30 to 6:00 and then they make you leave at 6:00. they hunt you down find you and make you leave so they can leave. I'm used to a storage place where someone who works there doesn't even have to be there. I realize they probably close early right now because of covid-19. though that doesn't make sense for a lot of places. It just crams everyone in the same place at the same time which is more unhealthy. Instead of expanding hours so they can spread out the people more.But anyway 6:00 is way too early to make people leave there storage unit.
- Kennneth
Opening hours not 6AM as listed on the card given
Opening hours for Sunday was listed as 6AM but when arrived, had to wait until 9:30AM. Tried calling property manager many times but no one ever responded or called back at any time. Left a voicemail and no response. The door to storage does seem completely secure either.
- 噓
Not a great first impression
I reserved and paid for my unit a week in advance. I arrived at the facility about 15 minutes before they opened and waited in the car. The website said they opened at 9:30am. 9:30am hit and I waited for about 10 minutes for someone to show up, no one did. I called multiple times and left a couple voicemails hoping for a call back. Around 10am someone showed up but she advised she wasnﾃ｢竄ｬ邃｢t working that day, despite this she did try and help locate the person working should have been working. It took another 15 minutes for the office person to show up. I only realized he was inside because a customer was now standing at the counter. I attempted to open the door but it was locked, he ignored me and did not unlock the door even though I know he saw me standing there. I walked back to my vehicle to grab a few things and then walked back to the office and the door was now open. Once inside we took care of completing my my reservation. I got to my unit and saw they had provided a lock which was left inside, I closed the unit and put my own lock on the door and proceeded to return the lock to the office. The same gentleman who checked me in, had an attitude and said that it needed to be approved ahead of time and asked me if I had a disk type lock. To which I replied, yes. I also advised him that I had notified the office prior to my visit that I would not need a lock because I had my own. Without saying another word he walked back into the office, I then handed him the lock and he issued the credit. I have to say all of my other interactions with Public Storage have been great. This was the first time that I experienced anything like this as I have rented and are currently renting several units with public storage.
- Amber
