Showing 26 - 30 of 34 reviews
The storage facility is perfect for what I needed. I appreciate that everyone gets a unique code, and I feel like my items are safe.
- Jacquelyn Gregory
The staff is amazing! I would it give it a 5 star if you would it have lights in the stairs. Rented a space in the second floor. I decided to use the stairs and I kind of panicked because it was very dark and also super dirty. I saw some toilet paper in the floor and I just rushed to the exit. I wonder if some homeless people use them, that is all I can think of to explain why there was toilet paper.
- Bernardette R.
Staff is great. Facility needs to be clean. Elevators were dirty. Carts are broken.
I think this facility could use some cleaning up. I came from another storage unit that was pleasantly clean. The elevators were filthy & dirty. Stains on floors. Carts had to be checked out & were chipped & broken. Staff was great!!
- Eva Smith
Locks, insurance, and climate control
I was disappointed with the climate control. I didn't expect evaporative coolers to be used for climate control. Not to useful this time of year in Phoenix, AZ. I sweated like crazy moving my items into what I thought was going to be a cool building. I was also upset in that I couldn't use the lock I had brought with me and had to purchase two locks for one 10 x 10 unit. And finally, I had to insure my unit that is inside a secured building for $15 a month. Maybe I didn't check the website good enough, but it wasn't obvious that the locks needed to be purchased, which should be included in the rental price, and insurance was needed. Ashley, the person that assisted me, was very kind, courteous, and knowledgeable, and thoroughly explained everything to me.
not awful, but not great. the units are fine and the price is decent, but the customer service side leaves a lot to be desited. they never answer the phone, they're always out of the office when you need something, they're gone much longer than the sign on the door ever indicates. I had to wait 40 minutes for someone once, it's a little ridiculous. also they don't honor their word. I was guaranteed a price and then the unit they were going to give me was still occupied by a precious tenant. they said to come back in two days and they would give me the original price. I did. they didn't. so I took my business elsewhere.
- Kari G
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