Poor customer service, inconvenient
Overall, I am satisfied with the location, size of my storage space, and the price. However, I have already had a couple negative experiences since I began renting a space there just a couple weeks ago.
The hours are inconvenient and the elevators are pretty janky, which I can live with. However, on a recent last-minute trip to get something important out of my unit, I was appalled by how rude one of the staff members was. (I believe her name is Ashley?-at the 85015 location in Phoenix) I had been delayed by car trouble and unfortunately got there at 5:59, right as the facility was closing. I realized I was too late and was about to leave, but saw that she was making an exception and letting another customer in. Typically I wouldn't have bothered, but the item I needed out of the unit was really urgent and I was supposed to leave town that night, so I turned around to see if it might be okay if I just popped in for literally two minutes. As I was pulling into the parking lot, she got visibly angry and just started flailing her arms as if to "shoo" me away. I got out of my car to ask if I could just run in quickly since she had let the other customer in, but before I could even get a word out she very rudely just said "We're closed. You can't store today." I understand that I was late, but her attitude was unprofessional and completely unnecessary, especially since she was already making an exception for another customer.
Furthermore, it is ridiculous that in the event that you are locked out of your unit, you have to go to the facility in person to fill out the authorization for the locksmith, and then the locksmith could take up to two weeks.
On my most recent visit, just yesterday, there was a visibly homeless man loitering in front of the office with a large backpack. He waited until I punched in the gate code and then walked in behind my car and looked suspicious when I said he needed to put in his own code. Made me question the security of the property.
I am hesitant to even leave this review for fear of some kind of retaliation since all of my belongings are there, but since I received the email prompting me for my feedback, there you have it. I am considering moving to a different unit.