DO BETTER
1. Your company bugs the crap out of clients with all the contacts and begging for reviews or I would've put more stars. 2. The new Buda Tx facility is hot as hell and humid. I started sweating the minute I walked into the office, all through the facility, until I got outside in the warm Texas day! This does not bode well for climate control and care of my belongings. 3. The builders of this facility have taken over several of the largest units downstairs with building equipment so they aren't available for renting and clients have to haul a house worth of belongings upstairs in an elevator, which costs extra for moving time as well. Stupid. You are losing money! 4. Leave all the upselling and "Must buy" pressuring of customers. It's aggravating. All moves are expensive and we don't need more costs that are really blackmail: must have your locks, and the newest ones, and something to put in the unit to absorb all the moisture!!!! and blankets, boxes, bubble wrap, blah blah blah. ENOUGH. How about being able to rent the unit size I need for a decent rate and leave me alone? There's enough logistics to contend with without this nonsense.
- Lizabeth Nichols