Scottsdale Self Storage
4.38 out of 5 stars- based on48 reviews
Showing 46 - 48 of 48 reviews
Invisible Manager
I had a storage reserved and for the last week or two have been trying to rent that space but it seems like every time I go there no one is in the office , to help me rent a unit. I have called left messages that go unanswered, I have been by there several times, and every time the note on the door changes from back in 1 hour to office closed due to emergency. So I had to go somewhere else and not happy because now I am paying $25 more for a 10x10 that I would be being at this location had I been able to rent from Scottsdale Storage.
- Bradley
No One Is Ever In Office
I made my reservation May 15th and I wanted to move in that day in fact I needed to move in that day so I tried calling the office for over 2 hours and no one ever answered, I live in Avondale and did not want to drive all the way to Scottsdale unless I knew someone was going to be there but I needed to move because I started my new job in Scottsdale on the 17th. So I loaded up the UHaul and I drove there and there wasn't anyone in the office just a note on the door that said they would return but gave no time frame. I waited for about an hour others came and left who said it happens all the time that no one is ever in the office, so after the 5th person told me this I said NO Way, and I drove down the street and rented at a different location. It's terrible Customer Service for any business never to have someone in the office to help out customers unless they simply have enough money that they don't need a person in the office. So I would make sure that someone is going to be in the office before you reserve a unit from this location. Good luck folks.
- Marc
Terrible
Made my reservation price looked good went there at 4:30 and the sign on the door said WENT TO LUNCH BACK AT 2:00 PM so if they can't tell time I sure in the heck will not leave my items there because I left at 5:15 PM and no ever came back, so no way would I recommend that place to anyone. The man on the Bike told me as I left he could not pay his rent because no one has been in the office for over 5 hours. That's BAD BUSINESS......!!!!!
- Mike