Showing 41 - 45 of 46 reviews
Customer Service was lacking.
When we checked in they seemed unaware of the AAA first month free and 50% off for four months which was advertised online. I made them aware of it, as I had spoken to someone the day before when I made the initial reservation. At that time the gentlemen confirmed the first month free and the 50% off. When I spoke to the person to make the reservation he did not tell me about the $25 fee for paperwork. Once I signed the paperwork I was charged the $60 for the first month and had to correct them of the mistake. The owner was there and told the man at the desk to make a note on my account that the first month should have been free and made a note on my account that the first four months were 50% off. I would not have to pay for the next month. I should not have to pay for the next three months if the first month was free, the 2nd month was $30 and the 3rd month was $30 since I already payed $57 for the monthly rent not including the 25 I payed for the paperwork. This was after my credit card was already charged the $25 and $57 prorated for the first month. The unit itself was very clean and the owner was very nice. It was also a plus that they provided a Lock for the unit.
Ok - but availability is limited to office hours and no online payment option
Lot of rusted out cars some litter.
I had a storage reserved and for the last week or two have been trying to rent that space but it seems like every time I go there no one is in the office , to help me rent a unit. I have called left messages that go unanswered, I have been by there several times, and every time the note on the door changes from back in 1 hour to office closed due to emergency. So I had to go somewhere else and not happy because now I am paying $25 more for a 10x10 that I would be being at this location had I been able to rent from Scottsdale Storage.
We apologize for the inconvenience. We sincerely want your business and feel our behavior has been less then appropriate. Please feel free to visit us anytime for an exclusive offer and service.
- Manager's Response
No One Is Ever In Office
I made my reservation May 15th and I wanted to move in that day in fact I needed to move in that day so I tried calling the office for over 2 hours and no one ever answered, I live in Avondale and did not want to drive all the way to Scottsdale unless I knew someone was going to be there but I needed to move because I started my new job in Scottsdale on the 17th. So I loaded up the UHaul and I drove there and there wasn't anyone in the office just a note on the door that said they would return but gave no time frame. I waited for about an hour others came and left who said it happens all the time that no one is ever in the office, so after the 5th person told me this I said NO Way, and I drove down the street and rented at a different location. It's terrible Customer Service for any business never to have someone in the office to help out customers unless they simply have enough money that they don't need a person in the office. So I would make sure that someone is going to be in the office before you reserve a unit from this location. Good luck folks.
Although there have been occasions where we, as employees are allowed to leave the office for both lunch and business reasons, we are completely committed to providing our customers with excellent customer service. On some occasions, personal emergencies have forced us to close earlier than our hours indicate. As with any self storage unit, we are sometimes forced to make decisions that affect our customers. We apologize for this and are deeply deicated to providing our customers with the best service we can provide.
- Manager's Response
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