Clean, good local people, but unforgiving during the pandemic
I've been pretty vocal and have written to the management about this. The pricing is good comparably, the place is clean, and the customer service - who ultimately don't seem to have a say or an influence - are great.
However, there's a pandemic and this facility is the only provider (I'm not really sure what to call them) that hasn't considered that the pandemic may have affected their customer's ability to pay. I've heard that they have extended the time before they put a unit up for auction, but the $20 late fee is steep under normal circumstances and really unconscionable during a time of national crisis.
So would I recommend Prime Storage? Not without also sharing the information I've written about here. Other places might be more expensive, but my guess is that this facility - and the corporation that owns it - have benefited handsomely from the hardship of many.
- Ellen Damsky