Public Storage - Valencia - 28111 Kelly Johnson Pkwy
4.76 out of 5 stars- based on23 reviews
Showing 11 - 15 of 23 reviews
Great Customer Service
I went in to the office to check on a storage unit I was interested in. There was a woman before me that was completely irate and completely belligerent. Dustin handled himself very calmly attempting to de-escalate the situation. Despite the consistent swearing and yelling, he kept his cool. I didn't not reserve my unit right away. After considering my options, I decided to get a smaller unit, but wanted to make sure to come back to this location because of Dustin's professionalism.
- New customer
Excellent
Excellent - The manager is incredibly efficient.
- Monique Rogers
Great service from Lisette and very easy sign up.
- Brian Silva
I was really nervous about renting a storage unit because i've never had to rent one before and I was concerned about the cost as well as it being in a safe location and the cleanliness of the unit. I'm very happy with this location and the manager AUSTIN!!! He guided me through the whole process which was QUICK and painless! He answered all my questions and made sure I got the unit that was best for me. He gave me a tour and told me tips on how I could get my things in the quickest and easiest way. I appreciated it all! He was very friendly, caring, and professional! Ask for him and he will take care of you. I'm thankful I do not have to worry now and can tell others my experience if they too find themselves in the same situation!:) P.s. The unit is very clean and well lit!
- Amber H.
I have never had such an easy and helpful experience. Lisette helped me out from beginning to end, and she was nothing but kind and helpful. She took her time to walk through all the details and codes with me, so that on moving day, everything went extremely well. I got a great and fair rate as well. Everything is very clean and organized.
- Katie Walter